Frequently Asked Questions

Disclaimer: The buyer understands and agrees that seeds are sold as Novelty Collectible Genetic Souvenirs ("Hemp Souvenirs") only. The buyer will check their Local and State laws BEFORE attempting to purchase souvenir hemp seeds from this site.

 

Shipping:

 

Do you provide international shipping?
Cannatasia ships worldwide. Please confirm that your local laws permit you to order seeds, BEFORE attempting to place an order. By ordering, you are confirming that you are legally allowed to do so.

Cannatasia can ship to the U.S. Virgin Islands and Puerto Rico, but is not able to ship to any other U.S. Territories.

 

Important Notice: Deliveries to PO BOX addresses:

We cannot send signed-for packages to PO BOX addresses in certain countries. If you want us to ship your order to a PO BOX, please make sure that your delivery country is in the list of countries below, otherwise your order might be delayed due to a need for a change of address.

Below is a list of countries that we CAN ship to PO Boxes. If your country is NOT on this list it means we CANNOT send to a PO Box in your Country; however, we could send to a valid physical address.
European Union Zones:
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia, Luxembourg, Malta, Netherlands, Portugal, Republic of Ireland, Spain and Sweden
Non-European Union Zones:
Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland
The rest of the world:
Australia, Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand, USA and South Africa.

 

What shipping services are available?
Cannatasia offers USPS Priority Shipping for all North American orders. All of our packages are shipped discreetly.
If you're outside the US, your package may be shipped in a number of ways, the customer's name and address and a return address being the only info on the/in the parcel. In some cases there will be a mandatory signed customs form.

Cannatasia reserves the right to send any order with 21+ ID required Signature required shipping at their discretion.

 

My tracking shows that my package was delivered but it's not in my mailbox...
If a package shows as scanned and delivered, we must conclude it was. We are NOT responsible for items/packages after delivery. USPS offers inquiry services for missing packages on their website as well as insurance for lost packages. All Cannatasia orders are shipped with up to $100 insurance from USPS.

 

Why was my order shipped with 21+ ID required signature upon delivery?
Cannatasia reserves the right to include 21+ ID required, signature required delivery on any order, completely at their discretion.

 

Do you provide APO/FPO/DPO shipping?
Currently, Cannatasia does NOT ship to APO/FPO/DPO addresses.

 

Do you provide guaranteed shipping?
Guaranteed Shipping is offered at an additional cost, this will include Priority Shipping or similar with Signature Upon Delivery. The Guaranteed Shipping option will provide the customer with a replacement order only if the original parcel is lost in transit. Guaranteed Shipping does not apply to incidents of theft, nor does it apply to any parcel that has been delivered to its intended destination, regardless of condition. If your items are damaged during shipment, please contact USPS customer service to open an insurance claim.

 

Do you provide discreet shipping?
All our packages are shipped discreetly. We utilize either standard bubble envelopes or a standard USPS Priority Shipping Box. Our return label does not reference a seed bank. The customer's name and address and a return address will be the only information on the package.

 

How long will it take my order to arrive?
United States mainland deliveries usually take between 2-4 business days, Hawaii & Alaska 5-7 business days and are sent USPS Priority with a tracking number. Estimates are only valid once the package has been submitted and scanned into the system by USPS. Shipping times can increase during holiday seasons, strikes or natural disasters. We do not guarantee shipping times. We cannot be held responsible if the incorrect shipping information is entered by the customer.

 

Why haven't I received my package yet?
Please contact us if you have not received your package at least 14 business days after the confirmed SHIPMENT date. If the parcel has been deemed as 'undeliverable as addressed/unable to forward/unclaimed' with the mail services, we will have to wait for the package to be returned to us. If or when it gets back to us, we will contact you to arrange shipment. If the address is incorrect due to customer mistake, customer is responsible for reshipment costs which are equal to the original shipping rate. Cannatasia cannot be held responsible if the parcel is not returned to us due to incorrect address.

 

Will you ship to my forwarding service?
Yes, Cannatasia can ship to any address you request, even a forwarding service. Once the package has been delivered to its intended destination, Cannatasia assumes no responsibility for the package and cannot be held responsible for actions taken afterward. The customer assumes all responsibility for their contract with the forwarding company. If a package's tracking shows it was delivered to a destination, then we must assume it was. If there is an issue with an order after it was confirmed to be delivered to the intended destination, the customer must contact the forwarding company to resolve the issue.

 

I entered an incorrect shipping address on my order...
If you discover that incorrect information was entered prior to shipment, please contact us with the correct address. If you are unable to correct the mistake prior to shipment, the order will be undeliverable and most likely returned to sender. Once we have received the package, we will contact you to resolve the situation. Customer is responsible for shipping costs to reship the package.

 

Where is my tracking number?
After successfully placing your order, you will automatically receive an email or text to confirm receipt of your order. We normally process and ship the orders within 3 Business Days. Cannatasia is not open Saturdays or Sundays. The tracking number will be sent to you via email or text once the package has been dispatched. Please check your spam folder. You can also find your order status and your tracking number in your account, under the Order History section after signing into the site.

 

Methods of Payment:

 

Credit and Debit Card Payments
Cannatasia accepts most credit & debit cards, including VISA, MASTERCARD, Discover, JCB and AMEX cards. Your card information will NOT be kept or stored by us, and no recurring charges will occur. The company name that will appear on your card statement will be sent to you with your invoice once your payment is completed. All Card sales are 3D Secure, utilizing 256-bit encryption, making it a very safe place to enter your details. By selecting the Credit or Debit Card payment option, you are agreeing in full to the charges presented in this invoice. Please make sure your order is exactly as you want it before checking out, as ALL SALES ARE FINAL. We cannot make any changes to an order once payment has been applied, and we do not offer refunds, nor do we accept exchanges.

 

Please make sure all information entered is 100% correct (Billing address, Zip code, Card number, Expiration Date, etc.) and you have sufficient funds to process the transaction. Most order failures are caused by a mismatch with the billing information, flagged by bank for verification, or insufficient funds in the account.

If the payment has failed, please make sure you are using the correct billing/invoice name and address. You may need to contact your bank to verify the transaction as well if it has been flagged. If all else fails, please contact us so that we can try to help you through the process.

 

Credit and Debit Card Charge Backs
Customers that initiate Charge Back claims with their Credit and/or Debit card company will be placed on the Cannatasia blacklist (name, IP address, address, etc.). All correspondence including invoice information, IP address, and customers name will be shared with the customers Banking institute. Any customer that initiates a Chargeback without contacting Cannatasia to resolve their issue will immediately be blacklisted from purchasing with Cannatasia in the future.

 

Cryptocurrencies
We accept payments by various crypto currencies including Bitcoin, Litecoin, Ethereum, Monero, and others. You can place an order online, select the crypto currency of your choice at the checkout, and you will be given the details for the payment online. Please make sure to follow all instructions and do not refresh the QR code page. Any refresh will cause a false order failure to occur. Please make sure to include the full invoice amount when sending payment, as underpayments will cause an error and delay your order. We will then have to issue a Remainder Balance invoice, in which you will be charged the processing fee again. Due to the nature of Crypto Currency payments, stock for orders will not automatically be reserved until payment has been received in full. This can sometimes take up to 24 hours from the initial payment to process. Any refund requested for an order that was paid for with cryptocurrency will have the refund issued in the original USD amount of the order. Cryptocurrency refunds can take anywhere from 30 to 90 days to fully process.

 

Which Currency will you charge me in?
All orders will be charged in USD ($).
We charge only the total order amount in USD $. Please note your card issuer/bank might apply an additional fee for using a foreign credit or debit card.

 

Order / Account / General Questions:

 

My order is having an issue going through...
Please make sure all information entered is 100% correct (Billing address, Zip code, Card number, Expiration Date, etc.) and you have sufficient funds to process the transaction. Most order failures are caused by a mismatch with the billing information, flagged by bank for verification, or insufficient funds in the account.

If the payment has failed, please make sure you are using the correct billing/invoice name and address. You may need to contact your bank to verify the transaction as well if it has been flagged. If all else fails, please contact us so that we can try to help you through the process and attempt payment over the phone.

If you do not receive the confirmation receipt in your inbox within 1 day of ordering, please contact us and we can resend the confirmation receipt to you. Please check your spam folder before contacting us.

 

Can stock be reserved?
Unfortunately, we cannot reserve any stock unless a payment has been made. We do apologize for any inconvenience caused by this, but we cannot guarantee stock due to volume of orders that are made.

 

What if an item I have ordered is out of stock?
Overall, if a product is listed as in stock, then it is available for shipment. Should we run out of a product after your order has been placed, we will contact you immediately, either by email or by telephone. If you cannot wait for your items restock to arrive, you can choose an alternative to replace the out-of-stock product, to the same value or more so your order is shipped immediately and is not delayed any further. If there is no other product that you would like to exchange it for, we will offer you a refund on the out-of-stock item. Refunds can take 7-14 business days depending on your bank.

 

How to Reset Password / Issues Logging In
If you forgot your password, you can have a new password sent to your registered email address by using the 'forgotten your password' button on the homepage or at the checkout. Please note that login issues are sometimes cookie related. If you believe your password to be correct, we advise deleting your site cookies before trying resetting your password. If you continue having issues logging into your account, please contact us and we can manually reset your password and assist with any questions you may have.

 

What are Promo / Freebie items?
These are the free-of-charge items we give away with every purchase. Please note these are subject to change without notice, but we will do our best to make sure you get the ones listed on your order. If a substitution is made, you will be notified in the comments on your tracking email. Please note if you have qualified for any other promotional items, these will be added to your cart automatically. If these are not added, please double check the details of the promotion to make sure your order qualifies for it and contact us before placing your order if you are unsure. Please note that Freebies, and Promotional items are provided by the breeders for use as marketing or promotional items, and as such do not carry any guarantees. Promo / Freebie seeds are not eligible for germination replacement.

 

Do you have any Promo / Discount Codes?
Promo codes are something Cannatasia creates to allow customers to apply a discount to their orders. Promo Code items can be limited – until supplies last. Only ONE code or discount can be applied to an order at a time. If you enter another coupon code, it will replace the previous code. The exceptions are the UFO's and breeder sponsored Promo's.

Promo codes can potentially be found advertised on our Social Media pages or Promo page on the site. 

 

I received an incorrect or damaged item in my order...
Issues with incorrect items or damaged items can be reported using our Contact form.

Please make sure to read all instructions and be as descriptive as possible. 

Once we have proof that we have sent an incorrect item, we will contact you to discuss your options.

Please keep all packaging and breeders packs that your order arrives in/with in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.

 

Do you offer growing advice?
As a reseller, Cannatasia does not produce any of the seeds sold on our site. As such, we do not offer any growing advice of any kind. Seeds are sold as Novelty Collectible Genetic Souvenirs ("Hemp Souvenirs") ONLY. There are many different forums, websites, Reddit discussions, breeder web sites and YouTube channels that are specifically designated to answer many questions you may have.

 

My seeds did not germinate, can you replace them?
Please contact us if there are any germination related issues.
Please make sure to be as descriptive as possible when describing your situation, growing environment and techniques. Germination Issues are only valid within 90 days of purchase date. Any issues reported outside of the 90 day timeframe will not be considered. Once your form is submitted, it will be forwarded to the respective breeder for their consideration. All replacements will be 100% at the discretion of the breeder. Promo / Freebie seeds are not eligible for replacement. Please allow up to 10 business days for processing and breeder response. If the breeder authorizes your replacement, we will contact you at that time to arrange shipment. Please note that while Cannatasia is more than happy to assist you in obtaining replacements, we do not appreciate rude or offensive customers or language. We request that you are professional, polite, and patient when discussing germination issues and replacements.

 

Returns, Exchanges, Refunds
Due to our superior integrity, we cannot and will not accept any returns or exchanges, as we would not re-sell any items after they have left our facility. We ONLY offer refunds in the case of out-of-stock items, (which does happen from time to time) and we cannot complete your order, we will contact you immediately, either by email or by telephone. If you cannot wait for your items to arrive, you can choose an alternative to replace the out-of-stock product, to the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and is not delayed any further. If there is no other product that you would like to exchange it for, we will offer you a refund on the out-of-stock item. Refunds can take 7-14 business days depending on your bank.